A Script to use with Unscheduled Cosmetic Patients

Did you know that your Smile Virtual platform is a highly effective tool that can be used to re-engage patients who have received an in-person consult form you in the past but who have never moved forward with treatment? 

Your patient database is a bonafide goldmine, and Smile Virtual allows you to tap into in a way that leaves the patient feeling connected to you. 

Not sure how to add existing patients to your dashboard? Click here to view a quick tutorial. 

It's also a good idea to make an accompanying phone call to the patient doing a check-in and informing the patient you've sent them a summary of what was discussed when they were in the office. Here is a script your scheduling professional can modify and use: 

Hi {Patient Name}. This is {team member} from {practice}. I hope you’re having a great day! I’m doing a quick check-in with you because you had expressed interest in {treatment} about {time} ago, and I wanted to see if this is still something you’re considering? Dr. {Name} actually made a personalized summary video for you that you’ll find in your inbox in case any of the details are fuzzy. Please respond to that if you have any questions for us, or if you’re ready to schedule treatment. If not, no problem! We’ll look forward to seeing you for your next cleaning. Thank you!